Do you charge a callout fee?

On-site visits start at £45 per hour (1 hour minimum) plus a callout fee starting at £10 depending on your location.

Do your prices include hardware or domain costs?

No. All quoted prices cover labour only. Third-party costs such as domain registration, hardware or software licences are billed separately at cost.

Can you help over the phone or remotely?

Yes. Most issues can be resolved remotely from £35 per hour with a 1 hour minimum.

JGM Tech Support — IT help for anyone, anytime

Services & pricing

Clear, up-front prices. Pay only for what you use.

Core support rates

Remote support 1 hour minimum £35/hr
On-site support 1 hour minimum + callout from £10 £45/hr

Setup services

CCTV

4-camera system supply & fit, starting at £600
4-camera system install only, starting at £200
Single camera install or troubleshoot £60

All prices cover labour only and exclude third-party costs (e.g. domain registration, hardware, software licences). Advisory work is priced case-by-case. Prices in GBP, VAT not applicable. See full service details →

About JGM Tech Support

I have been working in IT for over 10 years and currently work as an IT Service Manager. JGM Tech Support is my evenings-and-weekends practice, helping individuals, other sole traders and small businesses with the kind of everyday tech problems that don't justify a managed-services contract.

No retainers, no fixed monthly fees and no account to set up — just call when you need help and pay for the time used.

10+ years in IT
Currently an IT Service Manager
Available evenings & weekends
Remote or on-site
Transparent, up-front pricing

Customer reviews

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Service area

Remote support is available anywhere in the UK. On-site support typically covers:

Uttoxeter
Derby
Stoke-on-Trent
Burton upon Trent
Lichfield
Stafford

Outside this area? Just ask — callout fees vary by distance.

Frequently asked questions

No. JGM Tech Support is pay-as-you-go. Call when you need help — there is no account or contract required.

On-site visits start at £45/hr (1 hour minimum) plus a callout fee starting at £10 depending on your location.

Yes. Evenings and weekends are when most appointments take place.

No. Quoted prices cover labour only. Third-party costs (domains, hardware, software licences) are billed separately at cost.

Yes. Most issues can be resolved remotely from £35/hr with a 1 hour minimum.

Get in touch

Quickest response: just call 07926 129685. Or book a slot below, or drop a message.